Computers · Parts · Wireless Networking · Electronic Gadgets & Gizmos · Free Tech Support & Advice
Computers · Parts · Wireless Networking · Electronic Gadgets & Gizmos · Free Tech Support & Advice
Windmill Trading...
Windmill Trading is a small, online electronics retailing company, located in the Pacific Northwest of the USA, with customers all over the US, Canada and Europe. Started in 1999, by me, Richard Kuipers, selling exclusively on eBay, I now sell directly to new customers through referrals and to return customers alike. After 9 years there's an active client list of over 20,000 customers, with many of them return customers. One customer recently called Windmill Trading an “electronics boutique”, others simply call it one of the very few online companies that provide very REAL customer service in a very PERSONAL way. In any case, when you do business here, it’s fast and it’s personal. No waiting for days until your item arrives, wondering if it was actually shipped in the first place. You receive an email when you place an order, when you pay, and when it’s shipped.
In short: a company you can trust and will be proud to refer others to. You’ll find the product selection is very limited compared to other stores. There’s a reason for that. With a smaller number of products better service can be delivered than when trying to be yet another Best Buy or Circuit City. Check back often, you’ll find that the selection changes frequently. And even if you do not see what you’re looking for, send an email to ask for a quote. As a specialized reseller for many brands, prices are often better than you’ll find at Circuit City, Best Buy and many other much larger stores. Most people think that the big stores automatically have better pricing. Check around and you’ll find that’s often not the case! |
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Free Tech Support Windmill Trading is unlike most other online stores. It's more like a neighborhood store where you can drop in for a chat, you get to know the proprietor and can ask questions. Imagine trying to contact Circuit City, BestBuy or Amazon.com if you have a technical problem. For one, they don't employ folks who know what they are selling (for the most part), and secondly... they simply don't have the time! Not so at Windmill Trading. Every product that's for sale, comes with free technical support. What's more... you can even ask questions about products you did NOT buy here and are having problems with. No guarantee that I can fix your problem, but with nearly 30 years experience in the computer industry you will get an informed opinion and suggestions you can actually use. (and not the same canned answer like "clear your browser temp files" to every question you pose!)
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| Payment Methods Accepted
Money Orders: Please send your payment to:
Personal Checks: accepted from established customers only and are subject to a 7-day clearing period. |
| Newsletter Sign up the the free monthly Windmill Trading newsletter. Published every first weekend of the month, it contains write-ups about internet, computers, safe computing and current issues. More importantly, it also has subscriber-only discounts and deals. So if you;'re in to saving money, you should probably sign up ASAP. The current issue is always emailed within 24 hours to news subscribers. And don't worry.... I hate spam as much as the next guy and your email address is not shared, sold, rented or in any way divulged to anyone else. I ONLY use it to send you the monthly newsletter and the occasional alert in between. If you ever want to unsubscribe, just let me know or click the unsubscribe link that appears in every issue. No hard feelings, I know everyone already gets tons of newsletters and sometimes one has to prune... :)
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| Shipping Most items are shipped with USPS Parcel Post, 1st Class or Priority Mail. Express is available on request. Shipping to Canada is usually International Priority Mail, although some items may be shipped Int'l FedEx Ground. Buyer is always responsible for any customs fees. You'll find that some items can only be shipped Priority. That's because with the retail blister pack or box they're too big or heavy to be shipped First Class. To ship those First Class, the blister pack or retail box would have to be removed (which is an option that would save about $2 on most items, just email me). Insurance is optional on all items, and is only 95 cents for most items. Insurance on high dollar items like monitors, laptops and desktops is included in the shipping charge. In case of shopping cart errors with regard to shipping charges, I reserve the right to send an amended invoice. Likewise, on request, I will refund any over-payment if there is an error in the shipping calculation. There is a flat $1 handling charge in every shipping charge which covers packing materials and T&L. SPECIAL NOTE FOR FOREIGN BUYERS (except Canada) |
| Returns All items have a 30 day no-questions-asked return period. Should you wish to return an item, please contact me first for an RMA form. Item will need to be returned in new condition, with all materials you received, including manuals, literature, cables, dust-covers, etc. |
| Associations I'm a proud accredited member of the eCommerce Merchants Trade Association. eCommerce Merchants is a trade association that was founded in 2005 by a group of online retailers who realized that by working together they could enjoy the premium services and discounted pricing normally available to very large companies. The idea was a tremendous success and today thousands of companies rely on eCommerce Merchants by providing best-practices advice and solutions from dozens of the Internet's leading companies. From time to time you may run across a reference to eJunkie. No, that's not a computer junkyard, hopelessly addicted computer person or any such thing. eJunkie is the company where I host my shopping cart. Despite their awkward name, they're actually a great outfit. If YOU have digital products for sale, you'd be wise to check them out. They offer hosting space and can handle sales and downloads easily. All at VERY attractive rates. or if, like me, you have physical goods to sell, they're a very easy, simple to set up and above all affordable solution. Check them out e-junkie.com and tell them I sent you. One of the many reputation-tracking systems out there, TrustPlus is unique in that it aggregates a vendor's reputation form various sources and allows buyers to leave comments directly on the TrustPlus site, NOT just on eBay, Amazon or elsewhere. That way the vendor's reputation is much more public than with other tracking services.
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| So... what's with the name? Q: |
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Credit Cards: I accept all major credit and debit cards (including AmEx and Discover) through my merchant account. Google Checkout is the preferred payment processor because they are safer and easier to use than PayPal. At the Google Checkout site, you can safely and securely use your credit card, just like at any other major site. Google will ask you for your email address and will ask you to create a password so you can check on the progress of your order. Once the payment process is complete, Google sends me an email and I can ship your item. Google Checkout is easier and safer than PayPal. Watch a 
